Shipping policy
Welcome to our store! We are committed to delivering your orders quickly, safely, and efficiently. Please review our shipping policy below for complete details regarding order processing, delivery timelines, shipping charges, and tracking information.
1. Order Processing Time
- All orders are processed within 1–3 business days after payment confirmation.
- Orders are not processed, shipped, or delivered on Sundays or public holidays.
- During high-demand periods, festivals, sales, or promotional events, processing times may be slightly delayed.
If there is a significant delay in processing your order, we will notify you via email or phone.
2. Shipping Methods Available
We work with trusted courier and logistics partners to ensure safe delivery of your products.
Available shipping methods may include:
- Standard Shipping
- Express Shipping (where available)
- Cash on Delivery (COD) (if applicable)
Shipping availability may vary depending on your delivery location.
3. Delivery Timeframes
Estimated delivery times:
| Location | Estimated Delivery Time |
|---|---|
| Metro Cities | 3–5 business days |
| Other Cities & Towns | 5–8 business days |
| Remote/Rural Areas | 7–12 business days |
Please note that delivery timelines are estimates and may vary due to courier delays, weather conditions, public holidays, or other unforeseen circumstances.
4. Shipping Costs
- Shipping charges are calculated at checkout based on order value, weight, and delivery location.
- Free shipping may be offered on selected products or minimum order values during promotions.
- Any applicable shipping fees will be clearly displayed before payment.
5. Tracking Your Order
Once your order has been shipped:
- You will receive a shipping confirmation email or SMS.
- Tracking details and courier information will be shared with you.
- You can use the tracking number to monitor your shipment status in real time.
Please allow up to 24 hours for tracking updates to appear after dispatch.
6. Delivery Issues & Delays
While we strive to ensure timely delivery, certain delays may occur due to:
- Courier service disruptions
- Incorrect shipping address provided by the customer
- Weather conditions or natural events
- Government restrictions or transportation issues
- High order volumes during sales or holidays
If your package is delayed, lost, or marked as delivered but not received, please contact our support team within 7 days of the expected delivery date.
We are not responsible for delays caused by incorrect customer information or failed delivery attempts.
7. International Shipping
We currently:
- Offer international shipping to selected countries, or
- Do not offer international shipping at this time.
If international shipping is available:
- Delivery timelines may vary between 7–21 business days depending on the destination country.
- Customers are responsible for any customs duties, import taxes, or additional charges imposed by their country.
8. Incorrect Address & Failed Deliveries
Customers are responsible for providing accurate shipping information.
If an order is returned due to:
- Incorrect address
- Unreachable customer
- Repeated failed delivery attempts
Additional shipping charges may apply for re-shipment.
9. Contact Us
If you have any questions regarding shipping or delivery, please contact our customer support team through our website contact page or support email.